Dubai · Web Development
API integration services in Dubai — one source of truth, and it stays true.
CRM, ERP, accounting, payment and courier systems joined to your site so records stop being retyped. You finish holding the field map both sides agreed to, every API key registered in your own company's name, and a log you can search when someone asks whether an order actually went through.
- Keys and apps in your name
- A field map agreed before code
- Monitoring built in, then handed over
What's included
Six parts, and the connection is the smallest of them.
Most of an API integration is not the wiring. It is these six, and they are what decides whether the join is still working in month six.
A field map, written before code
Which field in one system becomes which field in the other, what happens where there is no equivalent, and which side wins a disagreement. It is a table you sign off, not a conversation somebody remembers. Two departments meaning different things by 'customer' is cheap to find now and expensive to find after the backfill.
Events where possible, schedules where not
Where a system can push — a webhook fired the moment an order changes — the data moves in seconds and nothing is polled for no reason. Where it cannot, a scheduled job runs at an interval chosen against the vendor's rate limits rather than against optimism.
Credentials that belong to you
API keys, OAuth applications and service accounts registered under your company rather than a developer's personal login, and separated between staging and production. A key that only one person can rotate is an outage waiting for that person to change jobs.
The path where it fails
Vendors go down, time out and rate-limit. Failed messages are retried with a widening gap, held in a queue instead of dropped, and marked so a message that arrives twice does not create a second order. When retries are exhausted a person is told, by name.
Reconciliation you can run yourself
A report that compares both sides and lists what they disagree about, on a schedule rather than on request. Every long-running integration drifts eventually; the difference between a good one and a bad one is whether the drift is found by a report or by a customer.
A message log and an alert
Every exchange recorded with what was sent, what came back and when — searchable by order or reference number, so 'did it go through?' is a lookup rather than a guess. Errors report to Sentry, and a health check raises an alert when a sync stops running at all.
Who it's for
Three situations where the systems already exist.
CRM integration and ERP work both start in the same place: a process that is already settled, already repeated, and still being done by hand. If the process itself is unsettled, joining it up only makes the disagreement faster.
Enquiries that arrive twice and land nowhere
The form emails the office, someone pastes it into the CRM when they get a moment, and marketing reports from a third place. Nothing is lost dramatically — it is lost quietly, a few a month, in the gap between the inbox and the pipeline.
Nobody can tell you how many enquiries came in last month without counting emails.
Two systems that disagree about the same thing
The site shows a price the ERP changed last week, or stock the warehouse allocated this morning. Each system is internally correct, which is why nobody notices until a customer does, and the fix is a rule about which side owns which field rather than another manual check.
Your team knows which system to believe, and that knowledge is not written down anywhere.
The same document re-keyed into three places
An order typed into accounting, an invoice typed into the ERP, a delivery typed into a courier portal — the same reference number, three times, by someone whose actual job is something else. This is the work that pays for itself, because it is boring, daily and identical every time.
You can name the person who does it and the hour of the day they do it.
How we deliver it
Five stages, and the first one is not code.
Getting access to a third party's system is the harder half of the job — harder than writing against it once you have it. So access is established before a price is fixed, not discovered halfway through a build.
01
Establish access
Sandbox credentials, the documentation, the rate limits, and a named person at each vendor who can answer a question within a week. Where a system turns out to expose less than its brochure implies, that is found here — while it can still change the scope rather than the deadline.
02
Field map and the rules for disagreement
Every field, in both directions, with the source of truth named for each one and a decision recorded for records that exist on only one side. Signed off as a table before anything is written. This is the document the whole integration is later judged against.
03
One record, end to end
A single real enquiry or order moved across on staging, visible in both systems, checked by the people who use each of them. Volume comes after somebody who does the job daily has agreed the record looks right.
04
The unhappy paths
Timeouts, rate limits, malformed responses, duplicates, and the vendor being down for an afternoon. Retries, the holding queue and the alert are built and then deliberately triggered, because a failure path nobody has ever seen run is an assumption.
05
Backfill, parallel run, handover
The backfill runs first, and its reconciliation report is the proof — counts and records you can check against the source yourself. Then the manual process and the integration run in parallel until that report comes back clean. Only after that is the manual step retired, and the runbook walked through with whoever will be phoned.
Stack
Boring technology, chosen so the next developer recognises it.
Nothing here is exotic. That is the point: an unusual stack is a lock-in mechanism dressed up as innovation.
- Back-end & data
- Node.jsPostgreSQLLaravelRedisPrisma
- Infrastructure
- VercelAWSCloudflareGitHub ActionsSentry
Deliverables
What you receive, and what it lets you diagnose.
An integration is the one deliverable that has to keep being true after handover. So most of this list exists to answer the question somebody will ask on a Tuesday: where did that record go?
- The field map — every field, both directions, and the source of truth for each — as a table your team signed off
- The integration running in your own cloud account, with staging and production credentials kept separate
- Every API key, OAuth application and service account registered in your company's name rather than a developer's personal login
- A message log searchable by order or reference number, showing what was sent, what came back and when
- A reconciliation report that lists what the two systems disagree about, scheduled rather than run on request
- A runbook covering how to replay a failed message, rotate a key, and pause a sync without taking the site down
- The repository, with every environment variable documented and what each one is for
- A recorded walkthrough for whoever gets phoned when a record does not arrive
The manual process is retired after the parallel run, not at go-live. Turning off the human step on the same day the automated one starts leaves nobody able to tell whether the new path is working or merely quiet.
Pricing
What integration work actually costs.
AED 48,000
from
That is the Growth tier, where a CRM or payment integration is part of a build. Deeper API and ERP integration belongs to the Platform tier from AED 95,000. Work on a site that already exists is quoted on its own, because the price follows how many systems are involved and how well each is documented rather than page count. Prices exclude 5% VAT, and payment runs in milestones.
What changes the priceWhat that covers
- An access check before a price is fixed
- A field map agreed in writing, with a source of truth per field
- Retries, a holding queue, and duplicate-safe delivery
- A reconciliation report you can run yourself
- Error monitoring and a searchable message log
- Credentials registered in your company's name
Clinics and healthcare
The diary lives in the practice management system, and the website is where patients try to reach it — so a booking that does not arrive is not an inconvenience, it is an empty chair and a person who turns up anyway. The join also carries personal data the moment it carries a name and a reason for the appointment, which makes the decision about what is sent, where each copy rests and how long it is kept part of the build rather than a policy written afterwards.
Distribution and wholesale
Pricing is per customer rather than per product, stock is committed the moment an order is accepted, and the same order arrives through a portal, an email and a phone call in the same morning. The ERP is already the source of truth for all of it, so the work is rarely about building anything new — it is about making everything else read from that one record instead of from a copy that was correct at eight o'clock.
Integration is one of the services on the development side of what we do and it is the one that assumes the systems already exist. If what you need is a new system with logins and records inside it, the web application page is the closer fit; if the site itself has to be rebuilt before it can carry the join, that is custom development.
Questions
Asked before an integration gets commissioned.
Mostly agreement, then error handling. Connecting two systems is usually the shortest part of the work; what takes the time is deciding what each field means on both sides, which system wins when they disagree, and what should happen when one end is slow or down. An integration that only handles the case where everything works is a demonstration rather than a system.
A CRM or payment integration is included in the Growth tier from AED 48,000, where it sits inside a build. Deeper API and ERP integration belongs to the Platform tier from AED 95,000. Integration on a site that already exists is quoted on its own, because the price follows how many systems are involved and how well each one is documented rather than page count. Prices exclude 5% VAT, and payment runs in milestones.
Access decides the calendar more than code does. Writing the join is usually the short part; what takes weeks is sandbox credentials, a named contact at each vendor who can answer a question, and test data that resembles real records. Where the integration is part of a build it runs against the same milestones rather than being appended at the end, and where it stands alone the access request goes out on day one instead of after the scope is signed.
Often, and where it fits we will say so rather than quote around it. No-code tools are the right answer for low volume, ordinary records and a workflow nobody would miss for a day. They stop fitting when per-task pricing overtakes the cost of building it, when the rules become specific enough that only their author can read them, when personal data would sit in a third company's account, or when a failure is silent because nobody owns the login it runs under.
There are usually three other doors: a scheduled file exchange over SFTP, a read-only connection to the database, or an export the vendor already produces for somebody else. Any of those can be joined reliably as long as the format is stable. What we will not do is drive a vendor's web interface with a script and call it an integration — that works until they move a button. Where no door exists, that is worth knowing before you pay for a scope.
Only where both directions are genuinely needed, because two-way costs considerably more than twice one-way. As soon as either side can change the same field, somebody has to decide what happens when both do, and that rule belongs in writing per field rather than being settled by whichever job ran last. It is worth establishing early whether what you need is genuinely two-way, or one-way with a handful of fields flowing back — that gets mapped before it gets quoted.
The integration breaks, and the only real question is whether you hear it from monitoring or from a customer. Vendors deprecate endpoints, tighten rate limits and change response shapes on their own schedule, so the build pins a version where one is offered and alerts on error rate where it is not. Keeping up with those changes is maintenance — either a developer of yours or a care plan, which starts at AED 1,500 a month.
The decision that matters most is what gets sent at all. Integrations routinely move far more than they need to, so the field map defines the minimum set, then where each copy ends up and how long it is kept — handled in line with the UAE Personal Data Protection Law rather than a copied European policy. Credentials are separated per environment, and the message log is written so a support question can be answered without exposing a full record.
Ready to build something that lasts?
Tell us what you need. You will get a scoped response with an indicative price — from an engineer, not a salesperson.